Norwegian has won a Freddie Award in the categories Programme of the Year, Best Promotion and Best Customer Service. Norwegian was nominated in no less than six categories. The Freddie Awards are the largest annual global awards for loyalty programs within the travel industry. The ceremony was held in Washington D.C.

Winning a Freddie Award truly is a great honour. This is a true recognition of our loyalty programme as the award is based entirely on members’ votes. We’ve been working hard to keep giving our loyal members better flights for less and we are particularly excited that this award coincides with the launch of our renewed Reward programme in May.

May Haukedahl Wilson, VP Loyalty and Partnerships at Norwegian.

New benefits and more flexibility for Norwegian Reward members

Norwegian Reward is now being renewed with the same aim as before – to give Norwegian’s customers cheaper flights and an even smoother journey. Earning CashPoints and benefits are still at the core of the programme. The more Reward members choose to fly with Norwegian, the more benefits they receive. Norwegian is also adding a range of new benefits for the most frequent flyers.

Our members have told us that the benefits they can choose from are among the loyalty programme’s most important perks. In addition to greater flexibility when choosing benefits, our members now also can choose free overhead cabin bag as a benefit.

May Haukedahl Wilson, VP Loyalty and Partnerships at Norwegian.

Norwegian Reward has won ‘Programme of the Year’ at the Freddies, the top prize in the Europe & Africa category, four times before. In 2020 alongside ‘Programme of the Year’, Reward won the Freddie for ‘Best Promotion’ for the advent calendar, as well as ‘Best Customer Service’ and ‘Best Affinity Credit Card’. Over the years, Reward has also won several other awards, including the Freddie for ‘Best Up-and-Coming Loyalty Programme.’

Read more about all Norwegian’s awards here.

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Early next year, United will deposit 25% of the PQP-only requirements in Premier members’ accounts based on their 2021 Premier status level. United will also give members bonus PQP for their first three trips flown in 2021 through Mar. 31, helping their flights go further toward reaching status.

Throughout this year, United has taken a leadership approach in enacting customer-friendly changes, and today’s announcement of making it easier to qualify for status is just another step we are taking to make United a better airline for our customers. From announcing state-of-the-art cleaning and safety policies, to debuting innovative new technologies and now adjusting our loyalty program to reflect this new environment, United customers can feel confident that we are making progressive changes that reflect their needs both next year and, in the years to come.

Luc Bondar, vice president of loyalty and marketing and President of MileagePlus at United.

Reducing Thresholds

To make earning status easier, United is reducing PQP and PQF requirements at each Premier level. New requirements in 2021 will be:

Automatically Depositing PQP

To make maintaining status even easier for Premier members, United will automatically deposit PQP into their accounts by Feb. 1, 2021. Members will receive 25% of the PQP-only requirement for 2021 based on their Premier status for 2021. Each level will earn the following PQP deposits to help get them on track to re-qualify for status through 2022:

Bonus PQP

United is also offering its most rewarding Premier qualification bonus offer ever with the first ever bonus PQP promotion. On the first three PQP-earning trips next year taken between Jan. 1 through Mar. 31, members without Premier status will earn 50 percent bonus PQP and Premier members will earn 100 percent bonus PQP.

In addition to earning bonus PQP on flights, PQP earned from eligible MileagePlus credit cards – including the MileagePlus Explorer card – will now count toward Premier 1K^® status if the PQF requirement is met. Previously, PQP earned from card spend were only eligible for up to Premier Platinum status. Eligible MileagePlus credits cards also continue to lead the market with one of the fastest ways toward earning Premier status credit, starting with spend at $12,000 each year. 

More Opportunity for More Members

To give Premier members more flexibility to use their upgrades, United is extending all PlusPoints that are set to expire on or after Jan. 1, 2021 by an additional six months, which includes all PlusPoints earned from 2019 and 2020 activity. Additionally, as a promotion in 2021, United is giving Premier 1K members who meet the new requirements more opportunities to receive additional upgrades by reducing the milestone for earning extra PlusPoints. After earning Premier 1K status and 15,000 PQP, members will earn 20 PlusPoints for every additional 2,000 PQP in 2021 versus every 3,000 PQP in 2020 – United is the only global U.S. airline that allows members to earn unlimited upgrades after reaching its highest published status tier.

In 2021, all Premier members will also be able to confirm changes to their itineraries when making changes for travel on the same day when a new flight with the same fare class is open. United is the only U.S. airline to offer this benefit to all Premier members, in addition to allowing all customers to list for standby on a different flight to the same destination on the same day for free.  

For more information on these changes, and to learn more about United’s MileagePlus program, visit https://mileageplusupdates.com/.

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The airline will resume flights and increase services to several destinations in the coming weeks, including:

• Algiers (two weekly flights starting 13 November)
• Chicago (increasing to nine weekly flights from 15 November)
• Kiev (three weekly flights starting 18 December)
• Miami (two weekly flights starting 14 November)
• New York (increasing to 14 weekly flights from 14 November)
• Phuket (two weekly flights starting 4 December)
• Seychelles (three weekly flights starting 15 December)
• Tbilisi (one weekly flight started 5 November)
• Warsaw (three weekly flights starting 16 December)

Starting news routes

The national carrier of the State of Qatar will also launch two new destinations in December with one weekly flight to Luanda, Angola starting from 14 December and four weekly flights to San Francisco from 15 December 2020.

We are delighted to continue rebuilding our network, resuming routes and adding new destinations. We have made it our priority to not only restart most of our existing destinations as soon as possible but also to launch new routes. Our fleet of of technologically advanced, sustainable aircraft has enabled us to lead the industry operating  more frequencies to provide our passengers increased connectivity and the flexibility to travel when they want. With more than 700 weekly flights currently to just over 100 destinations, and plans to increase our network to more than 125 destinations by the end of the IATA Winter Season, our passengers will enjoy more options to travel when they want across the globe, safely and reliably.

His Excellency Mr. Akbar Al Baker, Qatar Airways Group Chief Executive,

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The consequences of the government-imposed travel restrictions are critical and Norwegian needs to keep its running costs to a minimum, while the company continues to work on solutions to survive.

«Following today’s disappointing announcement from the government, we have no choice but to furlough an additional 1,600 colleagues and park 15 of the 21 aircraft we’ve operated the past months. Recently government-imposed travel restrictions have effectively stifled any hope of a stable and progressive recovery, Norwegian has been hit from all sides by factors outside of our control. This is a sad day for everyone at Norwegian and I sincerely apologise to all our colleagues that are now affected, but there is no other alternative. Prior to Covid-19, Norwegian employed more than 10,000 people, but the coming months there will be only 600 colleagues employed. Our goal is to keep six aircraft on domestic routes in Norway, and I expect that Norwegian will also receive route support from the Ministry of Transportation, as previously announced,” said CEO Jacob Schram of Norwegian.

Unfortunately, the significant route reduction will also affect customers who have already booked a flight with Norwegian.

“We will do everything we can to offer affected customers alternative travel option and I sincerely apologize for the inconvenience caused by this situation. All affected customers will be notified by us directly,” said Schram.

These routes will be operated:

• Oslo – Alta
• Oslo – Bergen
• Oslo – Bodø
• Oslo – Evenes
• Oslo – Haugesund
• Oslo – Kirkenes
• Oslo – Molde
• Oslo – Stavanger
• Oslo – Tromsø
• Oslo – Trondheim
• Oslo – Ålesund
• Tromsø – Longyearbyen

So no route to and from UK and USA are planned. This looks like Norwegian is not going to make it through the winter.

What do you think and have you tried flying with Norwegian?

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In November, preflight testing will be available for all American flights to Belize, Grenada, St. Lucia and the Hawaiian Islands.

Our initial preflight testing has performed remarkably well, including terrific customer feedback about the ease and availability of testing options. This next phase is an invigorating step forward in American’s relentless pursuit of reopening international travel and driving industry recovery while delivering a safe and positive travel experience.

Robert Isom, President of American Airlines

The Caribbean and Latin America

Starting Nov. 16, American will expand its partnership with LetsGetChecked, a convenient at-home testing option that includes observation by a medical professional via virtual visit, to offer at-home PCR testing to customers traveling to Belize (BZE), Grenada (GND) and St. Lucia (UVF). Results can be expected in 48 hours on average.

Testing requirements for each country currently include:

• Belize: Travelers 6 years old and up must complete PCR testing within 72 hours of departure.
• Grenada: Testing must be completed within 7 days prior to departure.
• St. Lucia: Travelers 5 years and older must complete testing within 7 days of departure. Customers cannot board flights to St. Lucia without presenting a negative test result. Pre-arrival registration is mandatory; customers should visit stlucia.org for the latest information on travel restrictions and quarantine requirements.

American is currently operating service to BZE, GND and UVF from its Miami (MIA) hub and later this month will also launch service to UVF from Chicago (ORD). In December, the carrier will increase its flying to all three markets with service from BZE to MIA, Charlotte (CLT) and Dallas/Fort Worth (DFW); from GND to MIA and CLT; and from UVF to MIA, CLT, ORD and Philadelphia (PHL).

Hawaii expansion

After launching a series of testing options to open travel to Hawaii in October, American is also expanding its partnership with LetsGetChecked for customers traveling to the Aloha State.

Beginning today, customers traveling to Hawaii from ORD, Los Angeles (LAX) and Phoenix (PHX) can now use LetsGetChecked. Results can be expected in 48 hours on average, and testing must be completed within 72 hours of the final leg of departure. As of this announcement, travelers who present a negative test upon arrival will be exempt from the state’s 14-day quarantine (certain County restrictions may still apply. Customers are encouraged to visit Hawaii’s county websites for the latest information about their final destination).

Visit aa.com to learn more about the preflight COVID-19 options available to customers.

American’s Clean Commitment

American’s preflight testing program will serve as a key element of the airline’s Clean Commitment, a multifaceted approach to giving customers peace of mind when they travel. American has also launched a travel tool, powered by Sherpa, to make travel planning easier for customers who are eager to reconnect with the people and places that matter most.

About LetsGetChecked
LetsGetChecked is a direct-to-consumer at-home health testing and insights company. Offering an end-to-end model, LetsGetChecked’s Sure-track Test offers consumers an FDA EUA-authorized Coronavirus at-home testing solution. The at-home Coronavirus (COVID-19) test incorporates a nasal swab and PCR lab analysis, offering convenient and secure results on average 48 hours upon receipt in the lab.

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The World Travel Awards were established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel industry and they are recognized globally as the ultimate hallmark of industry excellence.

Norwegian has faced unprecedented challenges in 2020 due to the sudden global impact of COVID-19 across the travel industry. Throughout this prolonged crisis we have kept our customers at the heart of our business by continuing to operate key domestic and European routes while delivering our award-winning service. Winning ‘Europe’s Leading Low-Cost Airline’ for a 6^th consecutive year is yet a further demonstration of the resilience and dedication of colleagues from across Norwegian who have all shown themselves to be true Red Nose Warriors.

Jacob Schram, CEO of Norwegian

Even though 2020 is the COVID-19 year the award continues. The first two month of the year was still normal and this was where Norwegian still had a longhaul business going and several european routes.

Despite the unprecedented challenges faced by the aviation industry this year, Norwegian has demonstrated unrivalled resilience, allowing it to continue delivering excellent customer service. Well done to Norwegian for winning ‘Europe’s Leading Low-Cost Airline’ for the sixth year in succession.

Graham E. Cooke, President & Founder, World Travel Awards

Throughout 2020 Norwegian remained committed to being a leader in sustainable aviation with the launch of a new environmental sustainability strategy that will begin immediately and deliver several industry-leading targets such as cutting CO2 emissions by 45 percent by 2030, removing all non-recyclable plastics and recycling all single-use plastics by 2023. This strategy builds on previous achievements which include becoming the first airline to sign the United Nations Framework Convention on Climate Change (UNFCCC) pledge, committing to become carbon neutral by 2050. Additionally, Norwegian was also voted the world’s most fuel-efficient airline on transatlantic routes in 2015 and 2018 by the International Council on Clean Transportation (ICCT) and since 2010 the airline has reduced its emissions by 28 percent.

Norwegian operates a modern fuel-efficient fleet offering customers value and choice throughout their journey. Our aircraft are equipped with free gate to gate WiFi technology allowing customers to remain connected for business or pleasure for the duration of their onboard experience.

About World Travel Awards

World Travel Awards celebrates its 27th anniversary year in 2020. Its annual program is renowned as the most prestigious and comprehensive in the global industry. Each year World Travel Awards covers the globe with its Grand Tour – a series of regional gala ceremonies to recognize excellence within each continent, culminating in a Grand Final at the end of the year.

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The air cargo carrier is taking a global leadership position by announcing that it will be re-opening its Emirates SkyCentral DWC cargo terminal in Dubai South to serve as a dedicated anchor hub for cold chain storage and distribution of the vaccine.

Watch a video about Emirates SkyCargo setting up the world’s largest GDP compliant airside hub for COVID-19 vaccine distribution:

The freight division of Emirates has also set up a dedicated rapid response team to coordinate requests from the various partners involved in the international vaccine distribution ecosystem and to streamline the carrier’s response to vaccine transportation requests.

Dubai is well positioned to serve as a gateway and distribution hub for COVID-19 vaccines to the rest of the world. We have the infrastructure and logistics connections, and a geographic location that puts markets representing more than two-thirds of the world’s population within an 8-hour flying radius. Over the years, through our continuous investment in capabilities and processes for the transport of temperature sensitive pharmaceuticals, Emirates SkyCargo has managed to position Dubai amongst major global pharmaceutical customers as the year-round preferred point of transit for their valuable cargo. Setting up a dedicated airside hub for COVID-19 vaccines is a keystone project harnessing our network, reach and competencies to positively impact the lives of people around the world.

HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates Chairman and Chief Executive

World’s first dedicated airside hub for COVID-19 vaccine

Emirates SkyCargo’s vaccine hub in Dubai South will be the largest dedicated airside facility in the world for COVID-19 vaccines. The Dubai hub will allow the air cargo carrier to fly in vaccines from manufacturing sites globally, store and prepare shipments for regional and global distribution.

Emirates SkyCentral DWC has over 4,000 square metres of temperature controlled GDP certified dedicated pharma storage area allowing for large scale storage and distribution of the potential COVID-19 vaccines. Overall, it is estimated that the facility can hold around 10 million vials of vaccine at a 2-8 degrees Celsius temperature range at any one point of time.

The state of the art infrastructure at Emirates SkyCentral DWC is also complemented by one of the world’s largest fleet of Cool Dollys helping protect temperature sensitive cargo during transit between the aircraft and cargo terminal. Additionally, the availability of a large number of temperature controlled trucking docks and the proximity of the terminal to the aircraft parking gates will ensure rapid and efficient clearance of cargo for further distribution.

In addition to cold storage, Emirates SkyCargo will also offer dedicated zones for value-added services such as re-icing and repackaging of vaccines for global distribution for its customers.

The extensive size of the facility, which can potentially handle millions of vaccine doses, along with the creation of a dedicated team to handle and execute requests will allow Emirates SkyCargo to be able to effectively handle the large volume of time critical requests for cross-border vaccine movement that will follow the successful introduction of a vaccine.

Through a combination of scheduled and charter flights, the cargo carrier will then be able to fly the vaccines to markets where they will be most needed.

Emirates’ pharma transportation capabilities

Emirates SkyCargo is harnessing decades of experience gained from transporting temperature controlled pharmaceutical products and vaccines for global manufacturers to develop innovative solutions that will meet the challenge of distributing a potential COVID-19 vaccine globally within a short timeframe.

Since 2016, the air cargo carrier has invested substantially in its capabilities for the transportation of temperature sensitive pharmaceuticals. This included the introduction of a specialised product – Emirates Pharma – and the development of dedicated GDP certified ‘fit for purpose’ infrastructure pharma both at Dubai as well as at major origin and destination points under its pharma corridors programme that currently covers more than 30 cities. Emirates SkyCargo has moved more than a quarter million tonnes of pharmaceutical cargo in the last four years.

With its fleet of modern and efficient all wide-body aircraft and a network that currently spans more than 130 destinations across six continents, combined with the strategic geographic location of its Dubai hub, Emirates SkyCargo will be able to rapidly move vaccine shipments from manufacturing sites to the vaccine hub and then onwards to the rest of the world on a combination of scheduled and passenger flights.

Over the last few months, however, Emirates SkyCargo has worked on restoring its worldwide network and cargo connectivity with flight services restored to 75 destinations by May, 100 by July and nearly 135 destinations by early October. Emirates SkyCargo’s network covers all major pharmaceutical clusters and manufacturing locations, facilitating the eventual transportation of the COVID-19 vaccine once manufacturing commences.

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The delivery of the first U.S.-built A220-300 is a historic moment that highlights Airbus’ growing industrial footprint in North America and makes us all extremely proud. We look forward to seeing passengers delighted by the experience of travelling on board this brand new A220-300 proudly built in Mobile, Alabama.

C. Jeffrey Knittel, Chairman & CEO Airbus Americas, Inc.

Several milestones led up to this historic moment. From the groundbreaking of the Mobile A220 Final Assembly Line in January 2019, through the official start of A220 production in August 2019, and the inaugural flight of this aircraft in June, the A220 teams in Mirabel (Quebec) and Mobile worked closely together to make the A220 production in the U.S. a success.

Handing over the first U.S-assembled aircraft to a U.S.-based customer is a real point of pride for the A220 programme. This delivery is the first of many to come and shows the strong collaborative spirit between the A220 Programme teams globally.

Philippe Balducchi, leading the A220 programme.

To date, approximately 400 U.S. employees have been trained on A220 production – some in Mirabel, Quebec, Canada, where the A220 program and primary final assembly line are located. A year ago, the first U.S. based A220 production team, comprised of experienced and new team members, began assembling A220s in Mobile.

Delta Air Lines is currently the largest A220 customer, with a total of 95 A220 aircraft on order, and will be the first A220 operator in the Americas to be operating both A220-100 and A220-300 aircraft types.

Benefitting from the latest technologies, the A220 is the quietest, cleanest and most eco- friendly aircraft in its category. Featuring a 50% reduced noise footprint compared to previous generation aircraft, 25% lower fuel burn per seat and 50% lower NOx emissions than industry standards, the A220 is a great aircraft for neighborhood airports. Being a clean-sheet design, the A220 offers unrivalled operational efficiency and 25% lower operating costs per seat compared to previous generation aircraft.

As of end September 2020, 123 A220s have been delivered to seven operators and are being flown on routes in Asia, America, Europe and Africa, proving the great versatility of Airbus’ latest family member.

Source: Airbus Press Release

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Starting in December, United will begin new nonstop service between Los Angeles and San Jose, Costa Rica and San Pedro Sula, Honduras; between Denver and Belize City, Belize and San Jose, Costa Rica; between Washington D.C. and Santo Domingo, Dominican Republic, and returning service between Cleveland and Cancun, Mexico. In January, United will begin new nonstop service between Liberia, Costa Rica and both Los Angeles and San Francisco. The new flights are subject to government approval.

Tickets will be available for purchase on Saturday, October 17 on United.com.

Tickets for Los Angeles and San Francisco service to Costa Rica will be available for purchase on Wednesday, October 21 on United.com.

These eight new routes highlight the continued expansion of our network and build upon our strong presence in Latin America. Our new and increased service offers travelers more opportunities to find warm-weather getaways and visit friends and family over the winter season.

Patrick Quayle, United’s vice president of International Network and Alliances

Adding service to seven beach destinations in Mexico

This winter, United is also adding more flights to some of Mexico’s most popular beach destinations including Cancun, San Jose del Cabo and Puerto Vallarta and is adding more weekend service to Cozumel from Chicago, Denver and Houston.

• Restarting nonstop year-round service between Cleveland and Cancun on December 19. 
• Restarting service between Houston and Mazatlán on December 19. 
• Increasing service between Chicago and Cozumel, San Jose del Cabo and Puerto Vallarta.
• Increasing service between Denver and Cancun, Cozumel, San Jose del Cabo and Puerto Vallarta.
• Increasing service between Houston and Acapulco, Cancun, Cozumel, San Jose del Cabo, Puerto Vallarta and Zihuatanejo
• Increasing service between Los Angeles and Cancun, San Jose del Cabo and Puerto Vallarta.
• Increasing service between New York/Newark and Cancun, San Jose del Cabo and Puerto Vallarta.
• Increasing service between San Francisco and Cancun.
• Increasing service between Washington Dulles and Cancun.

Increasing service between Washington and the Caribbean

Beginning, December 17, United will start daily, year-round service between Washington-Dulles and Santo Domingo, Dominican Republic. From Washington, United offers nonstop service to 10 Caribbean destinations for the winter season including daily service to Punta Cana, Grand Cayman, Nassau, Montego Bay, Aruba, Turks and Caicos and San Juan, as well as weekend service to St. Thomas and St. Maarten. In addition to its extensive Caribbean network from Washington, United also serves Cancun, Mexico and San Jose, Costa Rica.

Connecting Denver to more Latin American destinations 

Denver-area travelers now have more nonstop opportunities to get to Latin America than ever before. With its new service to Belize and San Jose, United now offers nonstop service to eight destinations in Latin America from Denver.  

• Starting new nonstop service between Denver and Belize City, Belize.
• Starting new nonstop service between Denver and San Jose, Costa Rica.
• Continuing nonstop service between Denver and Cancun, Cozumel, Puerto Vallarta, San Jose del Cabo, Nassau and Liberia.

More options for West Coast customers to Central America

This winter, United will start brand-new nonstop flights connecting the Western U.S. with two popular leisure destinations in Costa Rica, enabling the airline to offer new options for customers planning travel to Central America. Tickets for United’s new Costa Rica service from Los Angeles and San Francisco will be available for purchase on Wednesday, October 21 on United.com.

• Starting new Saturday service between Los Angeles and San Jose, Costa Rica on December 19, which expands to daily service on January 5, 2021.
• Starting new three-times weekly service between Los Angeles and San Pedro Sula, Honduras on December 17, 2020.
• Starting new Saturday service between San Francisco and Liberia, Costa Rica on January 9, 2021.
• Starting new three-times weekly service between Los Angeles and Liberia, Costa Rica on January 8, 2021.
• Increasing to ten-times weekly service between Los Angeles and Guatemala City, Guatemala.
• Increasing to eleven-times weekly service between Los Angeles and San Salvador, El Salvador.
• Increasing to twice daily service between Washington and San Salvador.

Source: United Press Release

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Emirates is rolling out a redesigned onboard experience. The celebrated Airbus A380 Onboard Lounge and Shower Spa have resumed operations with the introduction of additional health and safety measures. The airline has also enhanced its offering, introducing a nutrient-rich welcome drink for the winter season.

The A380 Onboard Lounge, which serves First and Business Class customers, will transform into a take-away bar with limited seating capacity and social distancing protocols in place. The bar continues to serve wines, spirits, soft drinks and pre-packaged lounge bites for customers to take and enjoy in the comfort of their own seats. Customers can also make their orders from their seats if they prefer. The social areas in Business Class on select Boeing 777 aircraft and in First Class also re-opened with pre-packed snacks for customers to grab and go.

First Class customers can once again have a shower at 40,000 feet. Luxury spa products will be provided in individual amenity bags to each customer. The sets include pamper essentials from award-winning, organic and sustainable Irish brand VOYA, a disposable bath towel and a menu to choose additional amenities.

Dinner Experience back to normal from November

From November 1, Emirates’ onboard dining experience will return to its signature service while observing strict hygiene protocols. Customers in all classes will enjoy multi-course meals and choose from a complimentary selection of beverages including wine and beer, as well as juices and soft drinks. Cocktails will also be served in premium classes. In Economy Class, customers can choose from 2 wines; in Business Class, customers can choose from 6 wines including port and champagne, while in First Class, customers will have a selection of 11 wines including a dessert wine, port and Dom Perignon champagne.

The Emirates app has also been enhanced to allow customers on board to browse the menus on their personal devices both online and offline with the latest app update.

New welcome drink for premium class

Emirates will soon launch a welcome drink in premium classes called Vitality Boost in First and Business Class. The airline’s chefs and nutritionists have created a refreshing blend of apple, ginger and hibiscus to give customers a health kick on their journey. The vegan, nutrient-rich drink is packed with antioxidants, and free from gluten and added sugar. The health drink will be a staple on board and continually refreshed to offer different flavours. Customers can also choose from a range of welcome drinks including champagne and other juices.

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